Frequently Asked Questions

Still have questions? Take a look at the FAQ or reach out anytime. If you’re feeling ready, go ahead and apply.

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General FAQs

  • We are based in South Wales, but are able to offer services across England and Wales.

FAQs for Parents & Carers

  • Our support is designed for parents and carers of children and adults with adverse childhood experiences, learning disabilities, autism spectrum disorder, and behaviours that feel difficult to manage at home.

  • We provide tailored behaviour support that helps you better understand your child’s behaviour and put practical, compassionate strategies in place. This may include assessment, behaviour planning, and ongoing guidance to support positive change.

  • Yes. We recognise that behaviour doesn’t happen in isolation. Our approach considers the wider family system and works with parents, carers, and other key people involved in supporting the child.

  • Where appropriate, we carry out observation and assessment to understand what your child’s behaviour is communicating. This helps us create strategies that are realistic, respectful, and suited to everyday family life.

  • Our work is grounded in evidence-based approaches, including Positive Behaviour Support (PBS) and trauma-informed care. This means focusing on understanding behaviour, reducing distress, and improving quality of life.

  • We can offer both. Some families benefit from short-term assessment and advice, while others prefer ongoing support to help embed strategies and adapt them as needs change.

  • Simply get in touch to discuss your situation. We’ll talk through your needs and recommend the most appropriate next steps.

FAQs for Organisations & Care Providers

  • We support residential care providers, education settings, and organisations working with children and adults with complex needs, trauma histories, neurodiversity, and behaviours of concern.

  • We offer behavioural and therapeutic consultancy, including Functional Behavioural Assessments (FBAs), behaviour support planning, staff training, coaching, auditing, and long-term organisational support.

  • Our hybrid model combines monthly in-person visits with ongoing remote support. This ensures continuity, timely guidance, and consistent implementation, while remaining cost-effective and flexible.

  • In-person visits may include staff training, observation, modelling best practice, coaching, assessment work, and on-site problem-solving to support complex behaviours.

  • Remote support covers clinical assessment, behaviour plan review, data analysis, staff consultations, workshops, resource development, and attendance at virtual meetings.

  • Yes. We support organisations to implement trauma-informed approaches, including the Trauma Recovery Model (TRM), alongside Positive Behaviour Support (PBS), at both individual and service-wide levels.

  • We use structured auditing tools, outcome measures, and regular reviews to ensure interventions are implemented with fidelity and remain effective over time.

  • Yes. We provide regular reports outlining progress, outcomes, staff development, and recommendations for improvement.

  • Absolutely. Alongside short-term interventions, we work with leadership teams to embed sustainable frameworks, improve staff confidence, and reduce placement breakdowns.

  • The process starts with an initial consultation to discuss your service, needs, and goals, followed by an agreed plan and timeline for implementation. Contact us to get started.